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Telefônica Brazil Vivo selects Ericsson Charging

Ericsson Media Release| Feb 8, 2021

  • Vivo and Ericsson sign six-year monetization platform agreement to deliver new levels of operational improvement, product agility and flexibility
  • Ericsson Charging will enable Vivo to provide a new level of digital interaction and experience to its customers with unique offers
  • The solution will provide comprehensive charging support to Vivo by replacing or consolidating legacy B2C and B2B platforms

Ericsson (NASDAQ: ERIC) and Telefônica Brazil, trading as Vivo, have signed a six-year agreement which will make Ericsson Charging the strategic monetization platform for Vivo’s prepaid, postpaid, and hybrid-consumer and enterprise-convergent charging requirements. Vivo is the largest Latin American subsidiary of the international Telefónica Group.

The standards-based, cloud-native Ericsson Charging solution will serve the nearly 100 million Vivo Customers based on an OpenStack-based deployment within Vivo’s private cloud platform. Ericsson Charging will replace or be consolidated with legacy business-to-consumer (B2C) and business-to-business (B2B) charging platforms, resulting in optimized cost and agility across Vivo operations.

Highly configurable network services are expected to play a major role in the digital transformation of industries in the 5G era. These will also drive new requirements for charging operations.

André Kriger, Chief Information Officer, Vivo, says: “We want to drive the digital transformation in Brazil by giving our customers the best experience. We chose the Ericsson Charging solution because of its advanced technology and ability to support us in accelerating time to market for new products and services, delivering optimized operational costs, and improving our overall customer experience with real-time information.”

This agreement builds on the long-term Ericsson-Vivo partnership. In 2012, Ericsson was selected by Vivo as its Business Support Systems (BSS) provider to help support its s large user network. This latest collaboration will ensure that Vivo is equipped with the capabilities to address future market demands. It also allows Vivo to build on the skills of local Ericsson teams to drive the project forward.

Eduardo Ricotta, General Manager, Ericsson Latin America South, says: “Telefônica Vivo is clear in how it wants to drive its evolution to the future and 5G ambitions and we are helping to deliver that vision in Brazil. It is another great example of how service providers can benefit from Ericsson’s BSS leadership. In this case, the Ericsson Charging solution enables service providers to realize, create, and capitalize on new digital opportunities.”

About Ericsson Charging

As a flexible, standards-based product, Ericsson Charging is designed to optimize operating costs through platform modernization. Real-time data and insights help to improve the customer experience as well as minimize downtime of systems and customer services.

Related links:
Ericsson Charging
Ericsson 5G Charging
Ericsson BSS
Evolving BSS to fit the 5G economy


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Ericsson Newsroom  (+46 10 719 69 92)
Media Relations, Brazil: (+55 11 991494950)  (+46 10 719 00 00)

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business. It is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s innovation investments have delivered the benefits of mobility and mobile broadband to billions of people around the world. Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York.

Vivo is Telefônica’s Brazil trademark, the leading telecommunications company in the country, with 94 million accesses (3rdQ20). Vivo operates providing wired and mobile telecommunications services throughout the country and counts on a complete and convergent product portfolio for B2C and B2B customers.

In the mobile segment, Vivo has 76.7 million customers and accounts for the largest market share of the segment (33.3%) in Brazil, according to quarterly balance sheet results (3°Q20). Driven by the constant innovation and high-quality services, Vivo is on the center of a digital transformation, which extends the autonomy, personalization and real-time choices of its clients, putting them in charge of their digital life, with safety and reliability.

Telefônica Brazil is part of Telefónica Group, one of the largest communications conglomerates in the world, with 344 million accesses and 48.4 billion euros of revenues in 2019. Aware of its responsibility to give back to society the trust received by its services, the company runs Telefônica Vivo Foundation. Since 1999, it has been working on educating the new generation, pointing out development ways for the country by applying innovation to education, entrepreneurship and citizenship, with different social projects in these areas.


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