January 27, 2020| Sprint Press Release
OVERLAND PARK, Kan., Jan. 27, 2020 /PRNewswire/ —
- Wireless service revenue of $5.2 billion
- Postpaid wireless service revenue of $4.2 billion was stable sequentially and year-over-year
- Postpaid average revenue per account (ARPA) of $124.80 and postpaid phone average revenue per user (ARPU) of $50.37 were stable sequentially and year-over-year
- Net loss of $120 million, operating income of $66 million, and adjusted EBITDA* of $2.5 billion
- Postpaid net additions of 494,000
- 10th consecutive quarter of net additions
- Data device net additions of 609,000 were partially offset by phone net losses of 115,000
- Average postpaid accounts of 11.3 million grew sequentially and year-over-year for the third consecutive quarter
- Digital capabilities driving higher sales, better customer experience, and cost efficiencies
- Postpaid gross additions in digital channels increased 80 percent year-over-year
- More than 25 percent of all targeted customer care web chats are performed by virtual agents using artificial intelligence
- Continued execution of Next-Gen Network plan
- Second fastest network and most improved operator based on national average download speeds
- True Mobile 5G coverage expanded to 20 million people
Sprint Corporation (NYSE: S) today reported results for the fiscal year 2019 third quarter, including stability in postpaid wireless service revenue and continued growth in postpaid net additions. The company also reported a net loss of $120 million, operating income of $66 million, and adjusted EBITDA* of $2.5 billion.
“I continue to be impressed by the commitment of Sprint employees to deliver results during this period of uncertainty,” said Sprint CEO Michel Combes. “As we await a decision in the state attorneys general lawsuit, I continue to believe the merger with T-Mobile is the best way to deliver the benefits of competition to American consumers.”
Stable Wireless Service Revenue and Cost Optimization
Postpaid wireless service revenue of $4.2 billion remained stable sequentially and year-over-year as Sprint continued to focus on promoting its feature-rich Unlimited Plus and Unlimited Premium rate plans, selling additional data devices, and being more selective in its acquisition of postpaid phone customers. Postpaid net additions of 494,000 and average postpaid accounts of 11.3 million improved sequentially and year-over-year, while postpaid ARPA of $124.80 remained stable.
Total wireless service revenue of $5.2 billion was negatively impacted by the continued amortization of prepaid contract balances as a result of adopting the new revenue standard last year, while the year-ago period included Lifeline revenue related to federal and state government subsidies claimed as a result of an inadvertent coding error. Adjusting for these impacts, total wireless service revenue was stable year-over-year and sequentially.
The company continued its focus on cost optimization during the quarter by driving year-over-year gross reductions in cost of services and selling, general and administrative expenses, with most of the reductions coming from network optimization. These reductions have been offset by incremental costs associated with network coverage and capacity improvements, along with other customer experience initiatives.
Digital Capabilities Driving Higher Sales, Better Customer Experience, and Cost Efficiencies
Sprint continued to enhance its digital capabilities and transform the way it engages with customers.
- Postpaid gross additions in digital channels increased 80 percent year-over-year.
- Postpaid upgrades in digital channels increased more than 40 percent year-over-year.
- More than 25 percent of all targeted customer care web chats are performed by virtual agents using artificial intelligence.
- Web conversions improved and orders from digital media more than doubled year-over-year.
These digital initiatives have contributed to more efficient acquisition of new customers, along with lower customer care costs.
Network Improves and True Mobile 5G Coverage Expands to 20 Million People
Sprint made continued progress on executing its focused Next-Gen Network plan.
- Sprint has 2.5 GHz spectrum substantially deployed on its existing macro sites.
- The company has continued the rollout of Massive MIMO, a breakthrough technology that improves network capacity, enhances LTE performance, and allows for simultaneous use of spectrum for LTE and 5G. The company has thousands of Massive MIMO sites on-air across the country.
- Sprint has approximately 37,000 outdoor small cells deployed including both mini macros and strand mounts.
These deployments have driven performance improvements and increased capacity in Sprint’s network, as seen in Ookla Speedtest Intelligence data which shows Sprint having the second fastest network and being the most improved operator in calendar 2019 with a 45 percent year-over-year increase in its national average download speeds. Additionally, the company is focused on improving the end-to-end network quality for its customers.
Sprint expanded its True Mobile 5G network coverage to approximately 20 million people within nine metropolitan areas – Atlanta, Chicago, Dallas-Fort Worth, Houston, Kansas City, Los Angeles, New York City, Phoenix and Washington, D.C. In these areas, customers with 5G devices are experiencing dramatically faster speeds with Sprint’s average 5G download speed of 215 Mbps more than 5X faster than Sprint LTE.
- Additional information about results, including a message from management, is available on the Investor Relations website at www.sprint.com/investors.
1 Based on analysis by Ookla® of Speedtest Intelligence® data average download speeds from Q4 2019 for All Mobile Results. Ookla® trademarks used under license and reprinted with permission.
2 Based on analysis by Ookla® of Speedtest Intelligence® data average download speeds from December 2018 to December 2019 for All Mobile Results. Ookla® trademarks used under license and reprinted with permission.
3 Based on analysis by Ookla® of Speedtest Intelligence® data average download speeds for December 2019 of 4G (LTE) and 5G Beta (NR) results. Ookla® trademarks used under license and reprinted with permission.
Link to Sprint Press Release